Frequently Asked Questions

General Questions

Q: What types of products do you offer?
A: At Sonja Michael Design, we specialize in custom signage and promotional products. Our offerings include banners, table throws, yard signs, custom event tents, A-frames, trade show displays, and more. We can also source a wide range of bulk promotional products, such as branded apparel, drinkware, and tote bags.

Q: Why don’t you list pricing on your website?
A: Because every product is custom-made to fit your specific needs, pricing varies based on factors like size, materials, and quantity. Request a personalized quote to get an accurate estimate for your project.

Q: Do you have a minimum order quantity?
A: Yes, for bulk promotional products, we require a minimum order quantity. For most signage and custom products, there is no minimum, but larger quantities often offer better value.

Q: How do I place an order?
A: Start by requesting a quote. Once we confirm the details and provide pricing, we’ll guide you through the ordering process.

Design Services

Q: What is included in Basic Design Assistance?
A: Basic design assistance is included with every product order and covers up to 20 minutes of design time. This includes simple text layouts, logo placement, and minor adjustments.

Q: Can you create custom artwork or logos?
A: Yes! We offer custom design services for $100/hour, billed in 15-minute increments. This includes creating original artwork, custom logos, and detailed layout designs.

Q: Can you convert my files to print-ready formats?
A: Absolutely. We provide vector artwork conversion services to ensure your files are print-ready. Pricing varies based on the complexity of the file.

Bulk Promotional Products

Q: What types of promotional products can you source?
A: We can source a wide range of bulk promotional products, including branded pens, drinkware, tote bags, apparel, and more. If you have a specific product in mind, let us know, and we’ll find the best solution for your needs.

Q: Is there a minimum order for promotional products?
A: Yes, bulk orders require a minimum quantity. The exact amount depends on the product type. Contact us for details.

Q: Can I see samples before placing a large order?
A: In many cases, we can provide samples. Let us know what you need, and we’ll do our best to accommodate your request.

Ordering & Shipping

Q: How long does it take to complete an order?
A: Turnaround times vary based on the product and order size. We’ll provide an estimated timeline when you request a quote.

Q: Do you offer shipping?
A: Yes, we offer shipping directly to your location. Shipping costs and times will be included in your quote.

Q: Can I pick up my order instead of shipping?
A: Depending on your location, pickup options may be available. Contact us for details.

Consultations

Q: How do I request a consultation?
A: You can request a consultation through our contact or request a quote form. Simply select the “Request a Consultation” option, and we’ll get in touch to schedule a time.

Q: Do consultations cost anything?
A: No, consultations are free of charge. We’re here to help you find the best solutions for your needs.